Frequently Asked Questions
These are the I-card's most frequently asked questions from students, faculty, and
staff.
If you have any further questions please contact the I-Card
Office at (724)
357-1314.
|
Eberly College of Business |
| Folger Dining Hall
|
| Johnson |
| HUB |
| Keith Hall |
| Library |
| Residence Halls -- Elkin, Lawrence,
Shafer, Suites on Grant, Wallace, McCarthy, Esch, Whitmyre |
|
| As an added optional feature, card
holders can open an I-Card student plan account with PNC Bank and link it to
their I-Card. This will allow the I-Card to function as an ATM card and
can be used anywhere MAC is accepted.
Use the I-Card to withdraw money and
transfer funds from any PNC Bank ATM - All free of charge. In addition,
your I-Card can be used for MAC POS purchases to buy books, groceries,
etc. Use it anywhere that you see the MAC logo and the funds are
debited directly from your checking account - Just like you wrote a check!
The I-Card Student Plan Account is a special
electronic account, loaded with service, from a world-class, full-service bank. It's safe,
fast, and convenient. With an I-Card Checking Account you'll receive:
Free Checking Account with no monthly
service fee.
One savings account at no additional charge.
Free unlimited access to your accounts at over 3,200 PNC Bank ATMs,
including the 4 located on campus.
Free PNC Bank Check Card to use at ATMs and to make purchases
anywhere Visa is accepted
Professional Customer Service, 24 hours a day, 365 days a year, via
our toll free number, 1-877-PNC-1000.
Free Account link by Web and by Phone
so you can check your balance, transfer funds, or see your latest
transactions.
For further information about the I-Card Student Plan account, stop by
the Electronic Branch located in the HUB, M-F, 10-4, call (724)
465-5582, or visit
www.pncbank.com/studentbanking/.
|
| There are four PNC ATMs on campus: two
Advanced - function ATMs are inside the HUB, one MAC machine outside the HUB front
entrance, and one at the main entrance to Stapleton Library.
At the HUB ATM, you may
make deposits, withdrawals, and balance inquiries from your I-Card account, and cash
advances from MasterCard and Visa accounts.
At the Stapleton ATM, you may make withdrawals and balance inquiries from your I-Card
account and cash advances from MasterCard and Visa accounts.
|
| DO NOT: |
| Punch a hole in your card |
| Place it in your wallet next to other
cards with magnetic stripes or near a magnetic purse or wallet clasp |
| Put any sticker on it |
| Carry it in your back pocket |
| Place it near any heat source
|
| Call the I-Card Office in the HUB at
(724) 357-1314. There is a $15 replacement fee.
If your card is lost or stolen, and you
have an I-Card banking account with PNC, notify the HUB branch of PNC at (724) 465-5581,
or call BankCall, PNC's 24-hour customer service line, at 1-(877)-PNC-1000.
Also contact the appropriate departments to obtain temporary cards or passes to use for
the following services that apply to you:
- Meal Plans: Contact Campus Dining Meal Card Office at Foster Dining Hall for a
temporary meal pass (724)357-2347.
- Access to Residence Halls: Contact your residence hall office or Campus Police for a
temporary access card.
- Library Access: Students cannot remove materials from the library until they have
their I-Card. Students should contact Library Administration if they have a special need.
-
|
-
Vending Refund Policies
Following are the telephone numbers and procedures that
should be used to contact AVI (snack vendor), Pepsi (soda vendor), and MacGray (laundry
vendor) for refund purposes.
- AVI
Students should contact
the residence hall office to sign up for a refund. AVI will make refunds directly to
residence hall offices. Refund locations
are posted on each individual non-residence hall snack machine.
-
Pepsi
Call
1-800-796-7470 x2142. You will be instructed to leave your refund details on a voice mail
system. Pepsi will mail you a refund coupon that can be redeemed at the Co-op Store or
Giant Eagle.
-
Continental
Students should
contact the residence hall office to sign up for a refund.
Continental Laundry will make
refunds directly to the residence hall offices.
- Cash to Card Machines
Call
the Vending Office at (724)
357-3028. Summer
office hours are 8:00am- 4:00pm, Monday through Friday. Semester hours are 8:00am 4:30pm,
Monday through Friday. Please leave a detailed voicemail message, including your
name, phone number, and the location the incident occurred.
|
|
|
|
Copier Problems - For your
convenience a direct access telephone can be found near the Cash-to-Card
machine in the library basement.
Cash-to-Card and Microfilm Problems -
Call
the Vending Office at (724) 357-3028. If you call during non-business hours, be sure to
leave a clear message describing the problem, the location of the machine, and your name
and telephone number.
|
| Yes, vending
cards are available to the general public. Directions on how to purchase a
vending card and place cash on the Smart Chip are displayed on card
dispensing cash-to-card machines located in the HUB, Folger Dining Hall, and the basement of Stapleton Library. Visitors to campus
can use their I-Card Smart Chip in vending machines, to make
purchases at the Co-op Store and to make copies in the library.
|
| Please call the
HUB I-Card Office at (724) 357-1314. I-Card Office Hours: |
|
Academic
Year |
Summer |
|
| Monday
- Friday, 8:00am -
6:00pm |
Monday - Friday, 8:00am -
4:00pm |
| Saturday, 10:00am - 2:00pm
|
|
|
